The upside of consumer Web research … for retailers?

Posted by Rob Walker on August 16, 2007
Posted Under: Advertising,Consumer Behavior,Retail

The savvy modern consumer doesn’t just wander into a store and buy stuff. S/he researches online, taking full advantage of previously unheard-of information-gathering technologies and like that. And then what happens? According to a study underwritten by Yahoo and something called comScore, s/he spends more money than people who don’t “pre-shop” online. Supposedly this is because of exposure to online advertising.

A release says:

Exposure to online advertising is fundamentally changing the way consumers shop, according to new research from Yahoo! and comScore, Inc. The study, which examined the impact of search and display advertising on in-store sales for five major retailers, showed that consumers exposed to online advertising tend to research or pre-shop online prior to purchase, and this behavior ultimately leads to increased in-store sales. These highly-engaged pre-shoppers spend an average of 41 percent more in-store when compared to consumers not exposed to online advertising.

I’m not sure I believe this, or at least that online advertising has much to do with it. But it’s interesting. Via Retail Design Diva.

Further diversion may be found at MKTG Tumblr, and the Consumed Facebook page.

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